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Creating a New Ticket in the Helpdesk

The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating ...
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10 Feb 2025
Helpdesk
Written by Aditi Singh
161

Managing Premade Replies in the Helpdesk

The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as...
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10 Feb 2025
Helpdesk
Written by Aditi Singh
158

Managing Overdue tickets in the Helpdesk

Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient ope...
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10 Feb 2025
Helpdesk
Written by uKnowva Team
155

Managing my tickets in the helpdesk

Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve a...
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10 Feb 2025
Helpdesk
Written by uKnowva Team
139

Viewing and searching for answered tickets in the helpdesk

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets effic...
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10 Feb 2025
Helpdesk
Written by uKnowva Team
146

Importing manpower plans in uKnowva HRMS platform

HRs can upload and integrate pre-defined manpower plans into the HRMS, saving time and ensuring cons...
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10 Feb 2025
Manpower Planning
Written by Aditi Singh
147

Exporting manpower plans from uKnowva HRMS instance

HRs can export manpower plans to external formats (e.g., Excel, PDF) for sharing, reporting, or offl...
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10 Feb 2025
Manpower Planning
Written by Aditi Singh
146

Viewing & searching manpower plan details in uKnowva HRMS portal

HRs can easily access and search through detailed manpower plans in their uKnowva HRMS instance to r...
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10 Feb 2025
Manpower Planning
Written by Aditi Singh
159

Adding a new manpower plan in uKnowva HRMS instance

This feature allows HRs to create and define new manpower plans, specifying roles, required budget, ...
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10 Feb 2025
Manpower Planning
Written by Aditi Singh
170

Exporting a salary report in uKnowva HRMS

Exporting a salary report in uKnowva HRMS allows HR professionals to generate and download payroll d...
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10 Feb 2025
Salary Reports
Written by Aditi Singh
452

Editing a salary report in uKnowva HRMS

Editing a salary report in uKnowva HRMS allows HR professionals to modify existing payroll records, ...
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10 Feb 2025
Salary Reports
Written by Aditi Singh
161

Viewing & searching salary reports in uKnowva HRMS

Salary reports play a crucial role in payroll management, allowing HR teams to review and analyze em...
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10 Feb 2025
Salary Reports
Written by Aditi Singh
174

Releasing or unassigning an open ticket

Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk ...
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03 Feb 2025
Helpdesk
Written by uKnowva Team
184

Adding internal notes to an open ticket

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS h...
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03 Feb 2025
Helpdesk
Written by uKnowva Team
171

Re-assigning a ticket to a staff member

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk ...
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03 Feb 2025
Helpdesk
Written by Aditi Singh
169

Changing the assigned department of an open ticket

Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKn...
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03 Feb 2025
Helpdesk
Written by Aditi Singh
163

Posting a reply to an open ticket in the Helpdesk

Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Hel...
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03 Feb 2025
Helpdesk
Written by Aditi Singh
164

Searching, viewing, editing, and deleting open tickets in the Helpdesk

The Helpdesk in uKnowva HRMS simplifies the process of managing and addressing tickets effectively. ...
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03 Feb 2025
Helpdesk
Written by uKnowva Team
290

Adding a New User in uKnowva HRMS

Managing users in the uKnowva HRMS is essential for ensuring a smooth and efficient support system. ...
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03 Feb 2025
Teams
Written by Aditi Singh
169

Release Note for uKnowva - January 2025

This month, we have introduced several new features and enhancements to further streamline processes...
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03 Feb 2025
Release Notes
Written by Aditi Singh
215