Managing Premade Replies in the Helpdesk

The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as...

Managing Overdue tickets in the Helpdesk

Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient ope...

Creating a New Ticket in the Helpdesk

The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating ...

Managing Closed Tickets in the Helpdesk

The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and ...

Managing my tickets in the helpdesk

Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve a...

Viewing and searching for answered tickets in the helpdesk

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets effic...

Releasing or unassigning an open ticket

Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk ...

Adding internal notes to an open ticket

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS h...

Re-assigning a ticket to a staff member

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk ...

Changing the assigned department of an open ticket

Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKn...

Posting a reply to an open ticket in the Helpdesk

Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Hel...

Searching, viewing, editing, and deleting open tickets in the Helpdesk

The Helpdesk in uKnowva HRMS simplifies the process of managing and addressing tickets effectively. ...