Managing Premade Replies in the Helpdesk

The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as possible. 

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Managing Overdue tickets in the Helpdesk

Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient operations within the Helpdesk of uKnowva HRMS. 

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Adding internal notes to an open ticket

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS helpdesk. 

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Creating a New Ticket in the Helpdesk

The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating new tickets. 

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Re-assigning a ticket to a staff member

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk module of uKnowva HRMS. 

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Managing Closed Tickets in the Helpdesk

The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and improve efficiency in handling user queries. 

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Changing the assigned department of an open ticket

Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKnowva HRMS helpdesk module. 

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Managing my tickets in the helpdesk

Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve all tickets assigned to you in an organized manner. 

Posting a reply to an open ticket in the Helpdesk

Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Helpdesk. 

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Viewing and searching for answered tickets in the helpdesk

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets efficiently and communicate effectively. 

Searching, viewing, editing, and deleting open tickets in the Helpdesk

The Helpdesk in uKnowva HRMS simplifies the process of managing and address...

Releasing or unassigning an open ticket

Need to free up a ticket for reassignment? 

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