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HRMS
uKnowva Configuration
Managing Premade Replies in the Helpdesk
The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as...
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10 Feb 2025
525
Managing Overdue tickets in the Helpdesk
Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient ope...
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10 Feb 2025
455
Creating a New Ticket in the Helpdesk
The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating ...
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10 Feb 2025
505
Managing Closed Tickets in the Helpdesk
The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and ...
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10 Feb 2025
492
Managing my tickets in the helpdesk
Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve a...
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10 Feb 2025
449
Viewing and searching for answered tickets in the helpdesk
The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets effic...
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10 Feb 2025
435
Releasing or unassigning an open ticket
Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk ...
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03 Feb 2025
473
Adding internal notes to an open ticket
Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS h...
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03 Feb 2025
464
Re-assigning a ticket to a staff member
Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk ...
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03 Feb 2025
390
Changing the assigned department of an open ticket
Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKn...
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03 Feb 2025
469
Posting a reply to an open ticket in the Helpdesk
Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Hel...
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03 Feb 2025
487
Searching, viewing, editing, and deleting open tickets in the Helpdesk
The Helpdesk in uKnowva HRMS simplifies the process of managing and addressing tickets effectively. ...
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03 Feb 2025
1017
