To change the role of any user you need to have admin privileges. To change roles there are two ways you could follow in uKnowva.

    1. Go to the user’s profile by using the search option or using the people’s directory

    2. On the user’s profile page, you will find ‘Edit user’ option on the top.

3. A pop will appear, wherein against the role option, you can select the role as ‘...

Follow the steps mentioned below to find and read the configuration file of your uKnowva instance.

At times, when importing/exporting users to/from uKnowva, the browsers die. This does not mean that your operation was not completed, it is just that since the browser or connection dies, you did not receive an update.

In such cases, you should check the logs files available in the Logs Folder....which is usually in

There you can find details of the import/export operations.

For uKnowva versions 2.4.4 and earlier, you can set up cron by following the steps mentioned below.

If you have newly installed uKnowva and are setting up cron for the first time, then follow these steps:

Create a crontab file by entering the following terminal command: 

Entering the above command will open a terminal editor with a new blank crontab file, or it will open an ex...

From uKnowva 2.5.1, you can do it this way:

For earlier versions, you can use this:

Less than a year after releasing uKnwova 2.4.3, Team uKnowva has now come up with uKnowva 2.4.4—Stallion. This new version is more user friendly and like all previous updates, has a long list of updates, bug fixes and new features. In fact, this is uKnowva’s largest release yet, and if you are a developer, you will love it. Read on for more details about the release.

uKnowva has a great extension store, where you could find many ready to user apps like HRMS, Project Management, Support Ticketing system, Lead management, etc.

Installing/Upgrading these apps on your instance is very easy and quick, all you need is admin access to your instance of uKnowva. You just need to follow the below steps:

Many times when your employees leave or you want certain people to not login anymore, then you may wish to disable/block them. There are many ways of doing so in uKnowva:

1. Go to the user's profile and click Lock user (You need to be logged in with an admin account to do so)

2. Go to uKnowva Configuration --> User manager

3. Simply fire the below SQL query on your database

Highlighting a user's profile as "Featured" in uKnowva i...

The uKnowva Team has launched uKnowva 2.4.3 with a new list of features and bug fixes. uKnowva has also released many improvements that promise to make the life of the developer easier. Read on to know what’s new in this version.

uKnowva 2.4.2 is here with a host of improvements, bug fixes, and new features. Most of the bug fixes were reported by our users and instead of doing them all together and releasing a version later we have fixed some of them and released a version now. Check out the new features and bug fixes below:

To implement single sign on for an external application, you have to first link that application. To know how, click here.

Once you have linked you application, you need to change some code in your third-party application to mainly do the following:

Videos can be uploaded by going to Network>Videos>Add>Upload Video

But these videos do not have a thumbnail and cannot be played on all platforms. So the solution to this is intalling FFMpeg.

Firstly, what is FFMpeg?

FFMpeg is the software used to Convert videos to FLV(or any other) supported format. Also the thumbnails for the uploaded videos are generated by FFMpeg.

Fir...

By default, in uKnowva the Admin users have access to all folders / files created by other users.

If you want to change this setting to disallow admin users access if the files is not shared with them, then you can do either of the following: 

If you are using uKnowva 2.4.2 and above, you just need to go to uKnowva Configurationread more

Adding notices in uKnowva helps you effectively communicate important upd...

uKnowva HRMS allows you to participate in polls easily. You can cast your vote using two methods: from the right-...

Creating a new poll in uKnowva HRMS is a simple way to gather feedback or opinions from your team. Follow these s...

A DDL is a Direct Download Link. The DDL is of files saved in Documents that need to be shared with users that are not members of uKnowva. The DDL is sent to them as an email and the file is viewed by the user after downloading it.

To send the DDL of a file to an external user,

Uploading files in uKnowva HRMS is an efficient way to manage and share d...

Assigning a moderator to a knowledge category ensures better management and oversight of the content. Follow the ...