1. Click on Profile Picture and "uKnowva Configuration"

2. Click on "User Manager" and then click on "Import Users"

 3. You can download the file format that needs to be uploaded by clicking on "Download CSV import Template file". Once the file is downloaded, fill all the required details of the new users in the downloaded file and save in CSV format.

 4. Before uploading the CSV file, you will see the option of sending a welcome e-mail to the new user. Keep the box "Ticked" to send the welcome e-mail to the new users.

5. Further you will need to skip the existing users to get imported again in the system. For that you will need to keep the box "Ticked" for "Skip existing users" option. This will ensure that the existing users are not getting imported again.

6. Once you have entered all the details in the downloaded CSV file format for importing multiple users, upload the same file by clicking on "Upload CSV File"