Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk module of uKnowva HRMS. 

Ensure faster resolutions by directing queries to the most qualified team member for the task

Find the "Re Assign Ticket" tab when you click on any of the open tickets to edit. 

This tab lets you assign the ticket to a specific staff member. 

You can choose the staff member from the drop-down menu and include comments or instructions in the editor for the assignee. 

Once done, click "Assign" to complete the reassignment.

Otherwise, click Reset to start assigning with another valid reason. Click on Cancel if you wish to abort this action altogether. 

That’s it!

You’ve now learned to re-assign open tickets to the staff members in your organisation and share the workload seamlessly, helping you decrease the turnaround time for resolving critical queries with effectiveness. 

If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..