The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and improve efficiency in handling user queries.
Closed tickets, which are issues that have already been resolved, can be reviewed and managed effortlessly using this feature.
Whether you want to track resolved issues, review past communications, or perform additional actions on a ticket, the Helpdesk interface provides all the necessary tools in a user-friendly layout.
This guide will help you navigate the Closed Tickets section, explore its features, and perform various actions with ease.
Viewing closed tickets:
To begin, navigate to the Helpdesk menu from the side navigation bar.
Clicking on it will open a new interface.
On the interface, you will find several tabs at the top.
When the Helpdesk interface opens, you will see several tabs, and by default, you will be in the Open tab. To view the list of closed tickets, click on the Closed tab.
The list contains headers such as TICKET, DATE, SUBJECT, DEPARTMENT, PRIORITY, FROM, and CLOSED ON. These headers help you quickly identify and prioritize tickets that need immediate attention.
Searching specific closed tickets:
Above the ticket list, there is a Search field accompanied by the Search button. This search field allows you to quickly locate specific tickets by entering relevant keywords.
The Search button ensures that your results are filtered accurately, saving time when dealing with a long list of tickets.
Next to the search field, you will notice an Advanced option in brackets. Clicking on this will expand a menu with more specific search filters.
These filters include options such as selecting a department, status, ticket type, or date range using calendar tools, and even assigning staff members.
You can also sort the ticket list based on priority, date, or department, and choose the sorting order as ascending or descending. These advanced options make it easier to narrow down your search results.
To view the details of any ticket, click on the desired ticket from the list. This will open the ticket in a detailed view, providing all relevant information.
Reopening closed tickets:
To reopen a closed ticket, select the checkboxes next to the relevant tickets in the list.
Once selected, click the Reopen button at the top of the list.
A confirmation alert will appear, and you can click ok to confirm or cancel to abort.
Deleting closed tickets:
To delete tickets, follow the same process by selecting the tickets and clicking on the Delete button.
A confirmation alert will appear, and you can click ok to confirm or cancel to abort.
That's it!
You have now learned how to manage closed tickets in your dedicated uKnowva HRMS instance.
If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..