Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve all tickets assigned to you in an organized manner. 

It simplifies your workflow by providing a clear overview of your tasks, along with tools to take necessary actions on individual or multiple tickets. 

This guide will walk you through how to access and manage your tickets effectively.

Viewing my tickets:

To begin, navigate to the Helpdesk menu from the side navigation bar. When you click on it, a new interface will open. 

By default, you will be in the Open tab, to manage your tickets, click on the My Tickets tab. 

This tab displays all tickets assigned to you, providing a clear overview with headers like Ticket, Date, Subject, Department, Priority, From, and Assigned To. 

This layout ensures you have quick access to relevant information about your tickets.

Searching my tickets:

At the top of the ticket list, you will see a search field with a Search button.

The search field is a helpful tool for locating specific tickets without scrolling through the list. For more refined searches, click on the "Advance" option in brackets next to the search field.

Clicking on this will open advanced search options to help you refine your ticket list. 

These options include filtering tickets by department, status, type, date range, and assigned staff. 

Additionally, you can sort tickets by priority, date, or department and choose whether to display the results in ascending or descending order. 

Changing the status of my tickets:

When you click on any ticket from the list, it will open in a detailed view. This view provides comprehensive information about the ticket, including updates and actions performed.

To mark a ticket in the My Ticket tab as Overdue, select one or more tickets using the checkboxes next to the Ticket column. After selecting the desired tickets, click on the Overdue button at the top of the list. 

A confirmation alert will appear, where you can click "Yes" to proceed or "No" to cancel the action. 

Similarly, if you want to Close a ticket, select the tickets using the checkboxes and then click on the Close button. 

To delete a ticket in the My Tickets tab, follow the same process by selecting the desired tickets and clicking on the Delete button. 

Confirm or cancel your action in the confirmation alert by pressing ok or cancel. 

That's it!

You have now learned how to manage “my tickets” in your registered uKnowva HRMS instance’s helpdesk menu. 

If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..