We understand that discontinuing a service is a natural part of doing business. One of the most common questions customers have when discontinuing uKnowva is: "What happens to our data?"

The process depends on where uKnowva is hosted.

1. If uKnowva Is Hosted on Your Own Premises

If uKnowva is hosted on your own infrastructure, your data remains under your control. You may retain or permanently delete the data in accordance with your internal policies and applicable data protection requirements.

2. If uKnowva Is Hosted on Our Cloud

When a customer discontinues uKnowva's cloud-hosted service, we follow the process outlined below.

• Customer Notification and Consent: We contact the customer to confirm whether they would like us to permanently delete their instance data or retain a backup copy for future reference.
• Data Retention in Cold Storage: If the customer requests data retention, a backup copy of the instance data is moved to cold storage by default, where it is retained for up to one year. Customers may request a shorter retention period based on their requirements.
• Data Retrieval and Associated Costs: If a customer requests retrieval of data stored in cold storage, additional charges may apply depending on the volume of data and the resources required for retrieval. Any applicable charges will be communicated to the customer before the retrieval process.
• Permanent Data Deletion: At the end of the agreed retention period, the retained backup is permanently deleted from cold storage. Customers may also request earlier deletion of their retained data.

If the customer confirms permanent deletion without backup retention, the instance data will be permanently deleted in accordance with our established data deletion process. Once permanently deleted without a retained backup, the data cannot be recovered.

For any questions or to submit a data retention, retrieval, or deletion request, please write to This email address is being protected from spambots. You need JavaScript enabled to view it.