Purpose:
The UWVD Ticket Graph Report visually represents ticket submissions and resolutions over time, aiding in the assessment of support team performance and workload management
What do we get:
The following columns are included in this report:
| Fields | Descriptions |
|---|---|
| Ticket Date | The date on which the ticket was opened. |
| Open Ticket | The total number of tickets that are currently open. |
| Close Ticket | The total number of tickets that have been closed. |
| Overdue Ticket | The number of tickets that have not been resolved by their due date. |
| Answered Ticket | The total number of tickets that have received a response. |
| Filter Date | The date range used to filter the report data. |