Introduction

Modern workplaces demand fast, convenient, and accessible support for employees—whether it’s related to HR tasks, company policies, attendance, leave, or general help.

To make everyday assistance easier, quicker, and more conversational, uKnowva has introduced its all-in-one WhatsApp Bot.

This intelligent bot acts as your personal employee-support assistant, helping you with daily HR actions as well as offering general guidance whenever you need it.

Understanding How to Use the WhatsApp Bot

To begin using the uKnowva WhatsApp Bot, click here. This link opens the WhatsApp chat with a pre-filled “Hi” message for the uKnowva HRMS WhatsApp Bot; your mobile number must be registered in the uKnowva HRMS system. Only registered numbers can access the bot and use its features.

Once you send this greeting, the bot will instantly reply with a welcome message along with a question asking how it can assist you.

From this point onward, the bot becomes your interactive support system, guiding you through various options and tasks.

Once you click on Select these options, the bot displays different action options such as applying for leave, checking leave balance, viewing leave history, referring to the holiday list, applying for optional holidays, checking your attendance, regularising attendance, and downloading payslips.

Each of these options helps you complete essential employee or HR-related tasks quickly without logging in to your HRMS dashboard.

The process is simple, conversational, and fully guided by the bot, so you never feel lost or confused.

If you choose an option like “Apply Leave” and click on the send button at the bottom, the bot will take you step-by-step through the required details.

It will ask for the start and end dates, the leave type, the reason for your leave, and whether the leave applies to the first half or second half if it is a half-day request.

After you provide the information, the bot will show a confirmation message. Once confirmed, the request is automatically sent to your reporting manager for approval.

This eliminates back-and-forth communication and allows quicker submission and tracking of requests.

One of the most valuable features of the uKnowva WhatsApp Bot is its ability to answer custom questions.

This makes it far more than just an HR bot—it becomes a complete employee support assistant.

You can type any query in your own words, such as “How can I create new policies?” or “How do I access my organisation’s onboarding documents?”

The bot will respond with clear steps, along with the link to the relevant article or guide on the uKnowva HRMS website.

This allows employees to find instant information without needing to visit the helpdesk or search through the portal manually.

Conclusion

That’s it!

You’ve now learned how to use the uKnowva WhatsApp Bot as your everyday employee and HR support companion.

If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..