Encountering a bug or glitch in your uKnowva HRMS instance can be frustrating, but reporting it correctly ensures that it gets resolved quickly and efficiently. 

Whether it is a minor issue affecting daily operations or a technical glitch requiring developer intervention, knowing the right steps to report the problem can help in getting prompt support. 

The uKnowva support system offers multiple ways to report and resolve issues, allowing users to choose the most suitable method based on the severity of the bug.

Step 1:

If the issue is minor and does not require technical assistance, the best approach is to raise a ticket to the HR team through the internal helpdesk. 

This allows HR to assess the problem and determine if it can be fixed at the administrative level without escalating it further. 

To learn how to raise a ticket in your uKnowva HRMS instance you can refer to this article.

Step 2:

For issues that require troubleshooting, users can also interact with the uKnowva documentation chatbot, which provides real-time guidance and solutions for common system glitches. 

This is a quick way to check if the issue has a known fix before escalating it further. To learn more about how to use the Ask uKnowva bot you can refer to this article.

Step 3:

For bugs that disrupt workflows or require in-depth investigation, sending an email to the official uKnowva helpdesk is recommended. 

Providing detailed information, including screenshots and a description of the issue, helps the support team understand the problem better and offer a quicker resolution. You can write an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Step 4:

In cases where immediate assistance is required, users can also book a call with the support team by filling out the required details on the “Contact Us” page. 

This allows for direct communication with the technical team to discuss and resolve complex issues efficiently. You can access the page from here. 

Reporting a bug or glitch in your uKnowva HRMS instance ensures smooth functionality and uninterrupted access to essential features. 

Whether it is a minor issue that HR can address, a troubleshooting query for the chatbot, or a more complex technical problem requiring helpdesk intervention, taking the right approach speeds up resolution. 

For urgent matters, booking a call with the support team provides direct assistance.