Introduction

If you encounter a technical issue while using uKnowva HRMS, such as a system error, a malfunction, a page that does not respond, or a feature that is not working as expected, you can contact the uKnowva support team for assistance. Reporting the issue with a clear description helps the support team understand the problem and investigate it more effectively.

uKnowva HRMS provides convenient ways to report technical issues, allowing you to raise a support request directly through the platform or contact the support team by email. When reporting an issue, include relevant details about the problem and attach a screenshot or supporting file, if available, to help explain what went wrong.

This article explains how to report a technical issue in uKnowva HRMS using the Help icon or by sending an email directly to the uKnowva support team.

Step 1: Create a Ticket Using the Help Icon

In your uKnowva HRMS instance, locate the Help icon on the right-side panel.

Click the icon and select the Report an Issue tab from the pop-up that appears.

In the Issue Description field, explain the technical problem you are experiencing. Include relevant details to help the support team understand the issue and investigate it.

If the issue involves an error message or a particular screen, use the Attach a File/Screenshot option to include a relevant file or screenshot.

Review the information you have entered and click Submit to send the issue to the uKnowva support team.

Step 2: Create a Ticket by Sending an Email

You can also contact the uKnowva support team directly by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Compose an email with a clear subject line and describe the technical issue in the email body. Include any relevant details and attach supporting files or screenshots if they help explain the problem.

Once you have reviewed your email, send it to the helpdesk address to report the issue and initiate the ticket creation process.

After raising your issue, you will receive a confirmation email stating that your support ticket has been created.

Open the confirmation email to review the ticket details and locate the link provided to track your request. Use this link to follow the progress of your ticket, and keep the email for future reference.

Conclusion

That’s it! 

You’ve now learned how to contact the uKnowva support team and track your technical support ticket.

By following any of these methods, you can report issues, provide the necessary details and attachments, and ensure that your request reaches the support team for assistance.

If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..