Accessing your uKnowva HRMS account is crucial for managing HR and payroll-related tasks, but login issues can sometimes prevent users from signing in successfully.

Whether it's due to incorrect credentials, a network issue, or a browser-related problem, resolving login difficulties efficiently ensures uninterrupted access to your instance.

If you are unable to log in, there are several steps you can take to identify and resolve the issue before reaching out for further assistance.

Step 1:

One of the first things to check is your internet connection. A weak or unstable connection can prevent the login page from loading correctly or cause authentication failures. Ensure you are connected to a stable network before attempting to log in again.

Step 2:

Verify that you have entered the correct username and password.

Small errors such as mistyped characters, incorrect capitalization, or an outdated password can result in login failure.

Step 3:

If you suspect that you may have forgotten your password or username, you can use the “Forgot your password?” or “Forgot your username?” options available on the login page to reset your credentials or you can refer to this article for more.

Step 4:

Another common issue arises when users mistakenly enter an incorrect URL while trying to access their instance. Ensure that you are using the exact web address assigned to your company’s uKnowva HRMS portal.

Step 5:

If the issue persists, clearing your browser cache and cookies can help eliminate stored data that might be causing login conflicts. Sometimes, trying a different browser can also resolve unexpected login issues, as certain settings or extensions might interfere with the authentication process.

Step 6:

If you are still facing difficulties, you can explore automated support options.

The uKnowva documentation chatbot provides real-time assistance and can help troubleshoot common login-related issues. You can find the Ask uKnowva chatbot here and you can refer to this article for more information on how to use the Ask uKnowva chatbot.

Step 7:

Additionally, if the problem remains unresolved, raising a ticket through the helpdesk is a structured way to seek further support. You can refer to the helpdesk article on how to raise a new ticket for step-by-step guidance, for more on how to raise a ticket you can refer to this.

Step 8:

Alternatively, if immediate assistance is required, you can reach out to the uKnowva support team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with details about your login issue.

Login issues in uKnowva HRMS can arise due to various reasons, including network problems, incorrect credentials, or browser-related conflicts.

By systematically checking your internet connection, verifying login details, using the correct URL, clearing cache, switching browsers, and seeking assistance from the chatbot, you can often resolve the problem quickly.