At uKnowva Cloud, we practice a Backup policy that ensures database backups are done daily and files/code backups are done weekly. You may read more about the backup policy on this link: https://docs.uknowva.com/security-compliance/290-bakup-policy-on-uknowva-cloud
What disaster recovery plan do we have in place?
- Regular backups are done on basis of above mentioned policy
- We store the backups in different locations from production, so as to ensure faster recovery in case of disaster.
- We do weekly drills to randomly pickup an account and restore it with latest backup and ensure the data is not more than 24 hours old to ensure drill was successful
- Our RPO (Recovery point objective) is 24 hours
- Our RTO (Recovery time objective) depends on organizations internal policy, number of user and amount of data on the cloud, but we commit a timeline of 8 hours in a case of disaster
For On-premises instances, disaster recovery is completely customer's responsibility and we advise to follow the same plan.