View name - uwvd_ticket_tat
Purpose:
The UWWD Ticket Turnaround Time (TAT) Report measures the time taken to resolve tickets, providing insights into the efficiency of the support process.
What do we get:
The following columns are included in this report:
| Fields | Descriptions |
|---|---|
| Closing Time | The duration taken to close each ticket. |
| Filter Date | The date used for filtering the ticket records. |