Introduction

While using uKnowva HRMS, you may need assistance with organisation-specific queries, such as internal policies, approval processes, or other workplace-related matters.

To help you raise these requests, uKnowva HRMS provides a support option through the Useful Links section. This article explains how to submit a request to your organisation’s helpdesk and track its progress.

Step 1: Open Your Organisation’s Helpdesk

From your uKnowva HRMS instance, scroll to the bottom of the side navigation panel to locate the Useful Links section.

Look for the option configured for contacting your organisation’s support team, such as Talk to your HR or Talk to Admin. The exact label may vary depending on your organisation’s configuration.

Click the relevant option to open the support request pop-up.

Step 2: Enter Your Request Details

In the pop-up, enter a Subject to summarise your query and a Message to explain the assistance you need.

In the CC field, enter the email addresses of anyone you want to keep informed about the request. Separate multiple email addresses with commas.

You can also attach relevant files to provide additional context for your request.

Review the information you have entered and click Submit to send your request to your organisation’s helpdesk.

Step 3: Receive Confirmation and Track Your Request

After submitting your request, you will receive a confirmation email stating that your support ticket has been created.

Open the email to review the ticket details and locate the link provided to track your request. Use this link to check the progress of your ticket, and keep the confirmation email for future reference.

Conclusion

That’s it!
You’ve now learned how to create and track a support ticket through your organisation’s helpdesk in uKnowva HRMS.

If you have any questions about technical issues with uKnowva HRMS itself, you can contact the uKnowva support team at This email address is being protected from spambots. You need JavaScript enabled to view it..