Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve all tickets assigned to you in an organized manner. It simplifies your workflow by providing a clear ...

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets efficiently and communicate effectively. Answered tickets are those that have received responses but may ...

Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk module of uKnowva HRMS, allowing other team members to take over and resolve them without delays. To ...

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS helpdesk. Share important insights, document troubleshooting steps, or leave reminders for future reference—without ...

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk module of uKnowva HRMS. Ensure faster resolutions by directing queries to the most qualified team member ...

Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKnowva HRMS helpdesk module. Redirect issues to the appropriate department for faster resolution and ...

Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Helpdesk. Provide solutions, request additional details, or update them on the status of their ticket ...

The Helpdesk in uKnowva HRMS simplifies the process of managing and addressing tickets effectively. Whether you need to track open requests, search for specific tickets, or perform bulk operations, the ...

... an email directly to the uKnowva support team. Step 1: Create a Ticket Using the Help Icon In your uKnowva HRMS instance, locate the Help icon on the right-side panel. Click the icon and select ...

General / Non-CTC (Cost to Company) reimbursement includes expenses not part of your salary structure, such as: Local travel Food/meal expenses during official work Office supplies or utilities ...

Introduction Employees often incur travel expenses while performing official duties, and it is essential to have a structured process for claiming reimbursements. uKnowva HRMS provides a seamless method ...

Introduction Tracking the status of your reimbursement claim request is a straightforward process designed to give you full transparency into the progress of your claims. Whether you're checking the ...

... provides a dedicated option for employees to request travel tickets directly from the system. This feature eliminates manual communication, ensures all necessary details are captured accurately, and ...

Introduction Business cards play an important role in creating a professional impression and making networking easier for employees. They not only help in sharing your contact details but also reflect ...

Introduction Employee ID cards are an essential part of workplace identity and security. They not only serve as a means of identification but also act as an access pass to different facilities within ...

View name - uwvd_ticket_tat Purpose: The UWWD Ticket Turnaround Time (TAT) Report measures the time taken to resolve tickets, providing insights into the efficiency of the support process. What do we ...

View - uwvd_ticket_response Purpose: The UWVD Ticket Response Report analyzes the response times to tickets submitted by employees, helping HR identify areas for improvement in service delivery. What ...

View - uwvd_ticket_graph Purpose: The UWVD Ticket Graph Report visually represents ticket submissions and resolutions over time, aiding in the assessment of support team performance and workload management ...

View - uwvd_ticket Purpose: The UWVD Ticket Report tracks support or service requests submitted by employees, ensuring timely responses and efficient resolution of issues. What do we get: Columns such ...

... their functionalities, and the resources they provide(API Index). This key is your ticket to unlocking the potential of our API, enabling you to make requests and access the services you need. Keep ...