Tracking your reimbursement claim request Whenever you need to check the current status of all your reimbursement claim requests, it’s easier with the Reimbursements main menu at the left side ...

Requesting for Travel tickets You can request for travel tickets directly from uKnowva’s system if you are to travel for business purposes in the coming days or weeks. For that, find the Travel ...

Requesting for Business cards To submit a request for business cards, you need to go back to the Requests main menu and find the Business Card Request sub-menu. Click this one to load its ...

Requesting for ID cards Find the ID Card Request sub-menu under the Requests main menu. The page loads a form that you need to fill out with the required information to submit the request ...

Tracking your requests Go to the Requests main menu. Click it and find the Track My Request sub-menu. The page that loads shows the total number of requests that were made, the request ...

View name - uwvd_ticket_tat Purpose: The UWWD Ticket Turnaround Time (TAT) Report measures the time taken to resolve tickets, providing insights into the efficiency of the support process. What do we ...

View - uwvd_ticket_response Purpose: The UWVD Ticket Response Report analyzes the response times to tickets submitted by employees, helping HR identify areas for improvement in service delivery. What ...

View - uwvd_ticket_graph Purpose: The UWVD Ticket Graph Report visually represents ticket submissions and resolutions over time, aiding in the assessment of support team performance and workload management ...

View - uwvd_ticket Purpose: The UWVD Ticket Report tracks support or service requests submitted by employees, ensuring timely responses and efficient resolution of issues. What do we get: Columns such ...

... their functionalities, and the resources they provide(API Index). This key is your ticket to unlocking the potential of our API, enabling you to make requests and access the services you need. Keep ...

... You can bow create MySQL views to create custom dashboards. The following are dashboards categories created by default Content Analytics Helpdesk / Support Ticket Stats HR Analytics Intranet ...

Apart from sending mail, the application supports an external SMTP server to send the email like Gmail, outlook SMTP. Please follow the below steps to configure the Outlook / office365 SMTP. Step 1: ...

... instance will be accessed only on customer's request (The request can be through a support ticket or through a forum post, email or a phone support request). The support team has limited access and the ...

https and not "http". If your instance URL is starting with "http" kindly Raise a ticket to uKnowva regarding the same. When you log in on "https" server you will see a pop up for tracking your location. ...

... store: HRMS, Customer Support Ticketing system, etc.   Plugins: Plugins are usually s small additional functionality which are usually attached to a core App/component. When installed, they do ...

uKnowva has a great extension store, where you could find many ready to user apps like HRMS, Project Management, Support Ticketing system, Lead management, etc. Installing/Upgrading these apps on your ...