...  2. Introducing a Smarter Way to Raise Helpdesk Tickets via uKnowva HRMS BOT Getting support is now quicker and more accessible with the ability to raise Helpdesk tickets directly through the uKnowva ...

... a support ticket could involve navigating multiple pages, filling out long forms, or waiting for the right point of contact.  To simplify this experience, uKnowva HRMS offers an intelligent helpdesk ...

https://www.youtube.com/embed/tzZDq4Lz1II?si=h4BGiHx7ScetOK5U

...  Instant access to platform knowledge Reduces helpdesk tickets Improves user confidence and adoption Top use cases Used by HR admins and employees to understand features, configurations, and ...

... It identifies user intent, searches trained documents for Bot , and delivers accurate responses with minimal HR involvement. If answers aren't found, it prompts users to raise a support ticket. The bot ...

Once the uKnowva HRMS is implemented and live, our support services are available to assist users with any queries or technical issues.  Flowchart: 1. Ticket-Based Support Users can raise a support ...

This feature allows employees to directly raise their concerns or queries with HR or the Admin team using a simple form. The form submission automatically creates a support ticket, ensuring a transparent ...

... Wise Time Logged By Day Designation Wise Members Project Project Billability Status Helpdesk / Support Ticket Stats Definitions Open Tickets Closed Tickets Overdue Tickets Answered ...

Stat Tiles: Open Tickets – Displays the total number of tickets that remain open within the selected date range. Closed Tickets – Shows the total number of tickets that have been closed within ...

... is to raise a ticket to the HR team through the internal helpdesk. This allows HR to assess the problem and determine if it can be fixed at the administrative level without escalating it further. To ...

... on how to use the Ask uKnowva chatbot. Step 7: Additionally, if the problem remains unresolved, raising a ticket through the helpdesk is a structured way to seek further support. You can refer to the ...

The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and improve efficiency in handling user queries. Closed tickets, which are issues that have already been ...

The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating new tickets. Whether you need to report an issue, make a request, or log a query, the Helpdesk feature ...

Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient operations within the Helpdesk of uKnowva HRMS. Overdue tickets can affect customer satisfaction and workflow ...

The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as possible. One of its key features is the ability to create and manage pre-made replies, which are ...

Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve all tickets assigned to you in an organized manner. It simplifies your workflow by providing a clear ...

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets efficiently and communicate effectively. Answered tickets are those that have received responses but may ...

Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk module of uKnowva HRMS, allowing other team members to take over and resolve them without delays. To ...

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS helpdesk. Share important insights, document troubleshooting steps, or leave reminders for future reference—without ...

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk module of uKnowva HRMS. Ensure faster resolutions by directing queries to the most qualified team member ...