... Wise Time Logged By Day Designation Wise Members Project Project Billability Status Helpdesk / Support Ticket Stats Definitions Open Tickets Closed Tickets Overdue Tickets Answered ...

Stat Tiles: Open Tickets – Displays the total number of tickets that remain open within the selected date range. Closed Tickets – Shows the total number of tickets that have been closed within ...

... is to raise a ticket to the HR team through the internal helpdesk. This allows HR to assess the problem and determine if it can be fixed at the administrative level without escalating it further. To ...

... on how to use the Ask uKnowva chatbot. Step 7: Additionally, if the problem remains unresolved, raising a ticket through the helpdesk is a structured way to seek further support. You can refer to the ...

The Helpdesk module in uKnowva HRMS is a powerful tool designed to streamline ticket management and improve efficiency in handling user queries. Closed tickets, which are issues that have already been ...

The Helpdesk module in uKnowva HRMS is a comprehensive tool that simplifies the process of creating new tickets. Whether you need to report an issue, make a request, or log a query, the Helpdesk feature ...

Managing overdue tickets is an essential task to ensure timely resolution and maintain efficient operations within the Helpdesk of uKnowva HRMS. Overdue tickets can affect customer satisfaction and workflow ...

The Helpdesk module in uKnowva HRMS is designed to make handling tickets and queries as efficient as possible. One of its key features is the ability to create and manage pre-made replies, which are ...

Managing My Tickets in the Helpdesk is an essential feature that allows you to monitor and resolve all tickets assigned to you in an organized manner. It simplifies your workflow by providing a clear ...

The Helpdesk module in uKnowva HRMS streamlines ticket management, ensuring you handle tickets efficiently and communicate effectively. Answered tickets are those that have received responses but may ...

Need to free up a ticket for reassignment? Easily release or unassign open tickets in the helpdesk module of uKnowva HRMS, allowing other team members to take over and resolve them without delays. To ...

Collaborate seamlessly with your team by adding internal notes to open tickets in the uKnowva HRMS helpdesk. Share important insights, document troubleshooting steps, or leave reminders for future reference—without ...

Optimize workload distribution by re-assigning tickets to the right staff member using the helpdesk module of uKnowva HRMS. Ensure faster resolutions by directing queries to the most qualified team member ...

Ensure tickets reach the right team by changing the assigned department of an open ticket in the uKnowva HRMS helpdesk module. Redirect issues to the appropriate department for faster resolution and ...

Keep your users informed and engaged by responding to their queries directly in the uKnowva HRMS Helpdesk. Provide solutions, request additional details, or update them on the status of their ticket ...

The Helpdesk in uKnowva HRMS simplifies the process of managing and addressing tickets effectively. Whether you need to track open requests, search for specific tickets, or perform bulk operations, the ...

... that the right team members have access to the system and can manage support tickets efficiently. By assigning roles and designations, organizations can streamline their support workflow, improving ...

... support requirement, creating a new ticket ensures that your concern is documented and directed to the appropriate team for resolution. This guide explains how you can use the Helpdesk to raise a ticket ...

Applying for a general reimbursement claim You might want to file a form for general reimbursement claims which might be related to day-to-day expenses to execute your duties at work. So, find ...

Applying for travel reimbursement claim Go to the Travel Reimbursement sub-menu from the Reimbursements main menu at the left side of the page if you wish to initiate the travel reimbursement ...