Once the uKnowva HRMS is implemented and live, our support services are available to assist users with any queries or technical issues. 

Flowchart:

1. Ticket-Based Support

Users can raise a support ticket using either of the following methods:

a) Via uKnowva Help Menu

• Log in to your uKnowva account.
• Navigate to the Help menu.
• Click on Report an Issue.
• Fill in the issue details in the form.
• Attach any relevant screenshots or documents (if applicable).
• Submit the ticket for our support team to resolve.

b) Via Email

• Compose an email describing your issue clearly.
• Attach supporting files or screenshots if needed.
• Send it to This email address is being protected from spambots. You need JavaScript enabled to view it.

A support ticket will be automatically created, and updates will be shared via email.

2. Phone Support (Available for Subscribed Clients Only)

Clients with an active phone support subscription can contact our support team directly.

• Phone Number: 022 2513 6632

3. uKnowva Bot – 24×7 Instant Help

For immediate assistance, the uKnowva Bot is available 24×7 within the platform.

• Simply type your question or issue in the bot/chat interface.
• Receive instant responses, guides, or relevant help articles.
• Best suited for configuration queries, FAQs, and general troubleshooting.

4. Documentation & Community Support – 24×7 Access

a) Self-Help Documentation

Need to know how to configure or use a uKnowva feature?
Access our complete documentation anytime:
Read the Documentation : docs.uknowva.com (Available 24×7)

b) Community Forums

Looking to connect with other users or get expert advice?
Engage with our community to discuss features, issues, or tips:
Join the Forums (Access anytime)

Support Best Practices

• Always provide clear issue details (module name, screenshots, error messages).
• Use ticket or email support for regular queries.
• Use phone support only for urgent issues (if subscribed).
• Utilize the Bot and Documentation for faster self-service (available 24×7).