Stat Tiles:

• Open Tickets – Displays the total number of tickets that remain open within the selected date range.

• Closed Tickets – Shows the total number of tickets that have been closed within the selected date range.

• Overdue Tickets – Represents the total number of tickets that have exceeded the resolution time within the selected date range.

• Answered Tickets – Displays the total number of tickets that have received a response within the selected date range.

• Avg TAT – Shows the average turnaround time for resolving tickets within the selected date range.

• Avg Response Time – Represents the average time taken to respond to tickets within the selected date range.

Graphs:

• Daily Ticket Charts – Displays the daily trend of ticket creation and closure within the selected date range.

• TAT – Represents the trend of average turnaround time for ticket resolution within the selected date range.

• Most Productive Team Member – Shows the team member who has resolved the highest number of tickets within the selected date range.

• Department Wise Tickets – Displays the number of tickets categorized by department within the selected date range.

• Help Topic Wise Tickets – Represents the distribution of tickets based on different help topics within the selected date range.

• Unresolved Tickets By Priority – Shows the number of unresolved tickets segmented by priority level within the selected date range.

• Maximum Tickets Created by (basis of Email) – Displays the entity (email ID) that has raised the highest number of tickets within the selected date range.

• Top Customers by Unresolved Tickets – Shows the customers with the highest number of unresolved tickets within the selected date range.