Introduction

In any organization, establishing a clear line of communication between employees and the HR department is essential for managing requests, resolving concerns, and maintaining transparency.

uKnowva HRMS offers a dedicated feature known as HR SPOC (Single Point of Contact), which allows you to assign a specific field, such as gender, department, or location, through which HR representatives can be automatically allocated to users.

Setting up this HR SPOC ensures that employee queries and workflows are directed to the appropriate HR personnel based on predefined criteria.

This streamlines communication, enhances efficiency, and ensures that every employee knows exactly who their go-to HR contact is.

This article will guide you step-by-step on how to enable and configure the HR SPOC setting within your uKnowva HRMS instance.

Step 1: Accessing the uKnowva Configuration Menu

To begin the setup, first log in to your uKnowva HRMS instance with your admin credentials.

Once you are logged in, navigate to the top-right corner of your dashboard where your profile icon is located.

Click on the icon to reveal a drop-down menu that includes several administrative options.

From this list, select the uKnowva Configuration menu.

This will open a dedicated configuration interface that allows you to control various aspects of your HRMS environment.

Step 2: Navigating to the Apps Manager

Once you enter the configuration interface, focus your attention on the panel located on the left side of the screen.

From this list of configuration options, click on Apps Manager.

This section contains a list of all the applications that are currently active or available within your uKnowva HRMS instance.

If you want to locate a specific app quickly, you can use the search bar at the top of the list.

In this case, search for HRM Lite, which is the core module responsible for managing HR-related functionalities.

Step 3: Enabling the HR SPOC Feature

After locating the HRM Lite app in the list, click on it.

This will trigger a pop-up window displaying configuration options specific to that application.

Within this pop-up, look for the field labeled Enable HR Spoc. To activate this feature, toggle the switch from No to Yes.

This will enable the HR SPOC functionality in your system and allow you to further define how it should behave.

Step 4: Setting the Field for HR SPOC Allocation

Right below the toggle for enabling HR SPOC, you will see a dropdown labeled Field for HR Spoc.

This drop-down allows you to specify the attribute that will be used to assign HR contacts to users.

For instance, you can select Gender, Date of Birth, Department, or any other relevant field available in your system.

Choosing the right field is crucial because it determines how the system will map employees to specific HR SPOCs.

Make sure you select a field that aligns with your organization’s structure and internal HR allocation policy.

Step 5: Saving the Configuration

After you have made the necessary selections, proceed to click the Save button located at the bottom of the pop-up.

This action will apply your settings and activate the HR SPOC configuration based on the chosen field.

The system will now use this configuration to automatically route employee interactions or requests to the appropriate HR representative.

Conclusion

That’s it!

You’ve now successfully set up the HR SPOC feature in uKnowva HRMS. By following this process, you ensure that every employee in your organization has a clearly defined HR contact based on logical and automated assignment rules.

This system enhances communication transparency, reduces response time, and ensures that HR interactions are handled efficiently.

If you have any questions or need additional support, feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..