Introduction
In any organization, smooth coordination between departments plays a critical role in ensuring that internal processes run efficiently. Whether it is onboarding a new employee, managing internal requests, or handling exit formalities, employees often need to connect with the right person from departments like IT, Admin, Finance, HR, or Payroll. Without a clear point of contact, this can lead to confusion, delays, and unnecessary back-and-forth communication.
uKnowva HRMS addresses this challenge by allowing administrators to assign SPOCs (Single Points of Contact) for different departments.By configuring SPOCs correctly, organizations can create a more structured and streamlined workflow across teams.
In this article, you will learn how to configure SPOC contacts in uKnowva HRMS so that department-wise responsibilities are clearly defined and managed effectively.
Step 1: Access the uKnowva Configuration Panel
To begin, go to the top-right corner of your screen and click on your profile icon. This opens a drop-down menu where you can access system settings. From this list, select the uKnowva Configuration option.
Once the configuration page opens, you will see a range of administrative settings available through the left-side menu. This is where you can manage different system configurations required for your organization.
Step 2: Navigate to the Apps Manager and Open the Relevant App
From the side menu, click on the Apps Manager option. This section displays all the applications available in your uKnowva HRMS instance.
Within this list, locate the Employee Onboarding and Exit Management app. Once you find it, click on it to open its configuration pop-up.
This pop-up allows you to configure various settings related to departmental coordination and responsibilities.
Step 3: Assign SPOCs for Different Departments
Inside the configuration pop-up, you will find fields where you can assign SPOCs for different departments such as IT, Admin, Finance, HR, and Payroll.
In each field, enter or select the username of the person who will act as the point of contact for that specific department. For example, the IT SPOC will handle system access and technical requirements, the Admin SPOC will manage administrative tasks, the Finance SPOC will take care of financial processes, the HR SPOC will oversee employee-related activities, and the Payroll SPOC will manage salary and compensation-related matters.
By assigning the correct individuals to each role, you ensure that all requests are directed to the right person, which helps in avoiding confusion and delays while improving overall efficiency.
Step 4: Save the Configuration
After assigning the SPOCs for all relevant departments, review the details to make sure everything is accurate. Once confirmed, click on the save button to apply the changes.
This step ensures that the configured SPOCs are now active within the system, and all related processes will automatically route tasks and communication to the assigned individuals.
Conclusion
That’s it!
You’ve now successfully configured SPOC contacts in uKnowva HRMS.
By following this process, you ensure that all department-wise responsibilities are clearly assigned to the right individuals, making internal coordination smoother and more efficient.
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